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Warranty Information

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Trampoline Warranty Coverage

Please note that our warranty has recently changed to 10 year coverage . If you are uncertain which warranty your trampoline is covered by, please contact our Customer Care team at 1 877 JUMP SAFE (1 877 586 7723).

If you purchased your Springfree prior to September 1, 2017 click here for warranty details

We believe in helping families go outside and be active. Kids and families deserve safe, active, outdoor play, and that’s exactly what Springfree delivers.

As industry leaders in safety, quality and innovation we're proud to offer a world-class warranty on the WHOLE trampoline. Unlike other trampoline warranties that cover specific parts, our 10 year warranty covers the entire trampoline. From net to frame to mat – we’re here for you. It’s our 'years of fun' guarantee!

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags. Click here for details.

Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at 1877 JUMP SAFE (1 877 586 7723).

Trampoline Warranty Registration

To better serve customers requiring technical support, please register your warranty. Customers with registered warranties are given a profile that allows for easier support and also allows us to contact you with important product notifications.

Register your warranty

Accessory Warranty Coverage

The warranty on all Springfree Trampoline accessories is one year from the date of purchase. Springfree Trampoline warrants that our products are free of defects in material and workmanship under normal domestic use and service conditions. Please remember to register your warranty below.

Current warranty period is as follows:

AccessoryBasic Warranty
FlexrStep1 year
FlexrHoop1 year
Ground Anchor1 year
Shifting Wheels1 year
Springfree Ball3 Months
tgoma Game System1 years
Register your warranty

Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the claim form from the link below.

Should you have any question about making a claim, please reach out to our customer care team at 1877 JUMP SAFE (1877 586 7723).

Claim your warranty