An Update On Your Delivery Experience
Nov 3rd, 2021
Our Commitment to You
Our commitment to delivering the world’s safest trampoline as quickly as possible, despite the demands of the global supply chain crisis, has remained steadfast.
Springfree has seen a massive increase in demand since the COVID-19 pandemic began in 2020. Throughout this period of longer wait times, we have tried our best to be completely transparent with you, the customer. We promised to strive to do everything within our power to get your family jumping quickly.
Well, I have some great news!
Through the continued hard work and dedication of the Springfree team, we have been able to reduce shipping timeframes on most trampolines and accessories to just 5 - 7 business days! (The first time in nearly 2 years!)
I want to take this opportunity to extend a big thank you to the Springfree employees at every stage of the process. Without them this would not have been possible.
The factory team – for producing more trampolines than ever before and doing it more effectively and efficiently with, of course, safety as their top priority.
The logistics team – for working tirelessly to get as much product from our factory to our warehouse in Plano, Texas – not an easy task when the world has run out of shipping containers!
The warehouse team – for putting in extra hours to ensure that the moment product arrives, it gets shipped straight back out to customers and always with a smile.
Keep up the great work team! J
Buy now for Christmas.
The global supply chain crisis is not over. While we are in a good position as of now, the future remains unpredictable. Our goal is to bring joy to families this Christmas. If you want the World’s Safest Trampoline under your tree this year, we recommend purchasing as soon as possible.
Thank you for choosing Springfree Trampoline for your family. I am wishing you the warmest, happiest and safest holidays this season.
General Manager, Springfree USA
August 30th, 2021
There is a global supply chain crisis currently happening across most categories. Our priorities are to ensure that our customers receive the world’s safest trampoline as quickly as possible, to provide clear communication, and to offer exceptional and personalized customer care. We have worked tirelessly to ensure the delivery timeframes on our website are accurate. In fact, we’re hopeful that many customers will get a pleasant surprise when their trampoline arrives early. - AMY MCINTEE, GENERAL MANAGER, SPRINGFREE USA
I am writing this note because, as a mother and leader at Springfree Trampoline, I know it can be frustrating to wait for a product that you’ve carefully chosen for your family. Like many products in the backyard category, Springfree has seen a massive increase in demand since the COVID-19 pandemic began in 2020. This means that you will likely experience longer wait times than usual, and we anticipate that this will continue for much of 2021. I want to assure you that we are striving to do everything within our power to get your family jumping as quickly as possible.
We are fortunate to own and operate our own factory and I am pleased to tell you that production and manufacturing has not slowed down, in fact we have ramped up our manufacturing capacity in the last 12 months.
Our goal is to quickly get your Springfree from our production facility into your backyard. We are doing three key things to ensure a smooth process:
Alternative Delivery Options
We’re working very closely with our third-party vendors to ensure that we’re maximizing every opportunity to get additional container bookings to arrive into the US. Over the past year we have invested a considerable amount in alternative shipping options. In the coming months, we will be investing in rapid delivery options.
Transparent Customer Communication
We will continue to be up front and honest at every step of your purchase journey. From listing accurate delivery timeframes on our website, to keeping you informed on any changes out of our control, and trying, as much as possible, to deliver on time or earlier than expected.
Unparalleled Customer Service
We’re here with you every step of the way. If you need to cancel an order before it ships, no problem at all; you’ll receive a full refund. Perhaps you need help choosing the right size or with installation - we’re a phone call, chat or email away. Get in contact - we love talking trampolines with you!
Thank you for choosing Springfree Trampoline for your family. Simply put, I am grateful for your understanding and patience during these times.
General Manager, Springfree USA