Everything You Need to Know About Springfree Trampoline’s Warranty
Have questions about Springfree Trampoline's warranty? We've got you covered! We'll explain what you need to know, including what's covered and how to make a claim.
Springfree Trampoline is known for making the safest and most durable trampolines on the market. One of the things that sets Springfree Trampolines apart from other trampolines is their industry-leading warranty.
But there are at times a number of questions that arise about Springfree Trampoline’s warranty. This includes what’s covered, how to file a warranty claim and whether it’s transferable, among other things.
If you’re looking for answers about Springfree Trampoline’s warranty, look no further. We will cover everything you need to know about our warranty in this article – honestly and directly. Let’s dive in!
What Is a Trampoline Warranty?
A trampoline warranty is a guarantee from the manufacturer that they will repair or replace any defective parts of the trampoline for a certain period after purchase.
Warranties can vary substantially in length and coverage, so it is important to read the fine print before purchasing a trampoline.
Here are some common things that are covered by trampoline warranties:
- Trampoline Frame
- Trampoline Mat
- Trampoline Springs
- Trampoline Net or Enclosure
- Trampoline Padding
- Workmanship Defects
The length of time a trampoline warranty covers can vary from one manufacturer to another. Some warranties last for as little as one year, while others last for as long as 10 years (like ours!).
It is important to note that trampoline warranties typically do not cover damage caused by normal wear and tear, misuse, or accidents.
For example, if the trampoline is damaged by a storm or if the family dog chews through the enclosure net, the warranty will not cover the cost of repairs. This applies to Springfree Trampolines, as well.
What Is the Warranty on Springfree Trampolines?
Springfree Trampolines have a 10-year warranty that covers manufacturer defects in material and workmanship. All parts of the trampoline are covered under warranty. Think of the Springfree Trampoline warranty like the bumper-to-bumper warranty on a car – it's rare!
Note: Our warranty coverage changed to 10 years in September 2017 because we felt so strongly backing up our trampoline’s superior quality and safety. If you are uncertain which warranty your trampoline is covered by, please contact our Customer Care team at (1 877 586 7723).
What Is Not Covered Under the Springfree Trampoline Warranty?
Here is everything that is not covered under the Springfree Warranty, courtesy of our Warranty Policy:
- Trampolines purchased from an unauthorized dealer.
- Trampolines that have been improperly installed.
- Trampolines that have been subject to careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
- Trampolines that have been affected by external sources such as weather events, theft, fire, fireworks, animal damage, cuts, burns or vandalism. Also not covered are repairs or alterations carried out by unauthorized parties or agents.
- Use of the trampoline other than for private household purposes (ie: commercial or rental purposes), unless exempted by local legislation and laws.
- This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.
In addition to the points above, Springfree Trampoline is not responsible or liable for any economic loss, loss of property, loss of revenue or profits, loss of enjoyment or use, cost of removal, installation, disassembly or other consequential damages.
How to Register Your Springfree Trampoline Warranty
***We highly encourage you to register your Springfree Trampoline warranty online within one year of purchase.
Registering your warranty allows us to provide future support and send you important product notifications.
To register your warranty, you will need to provide your name, address, trampoline model, serial number, date and place of purchase and a copy of your purchase receipt. Make sure to keep your receipt in a safe place for the future!
You can find the serial number on one of the frame sections on either a sticker or etched into the trampoline’s frame. All of your personal information is strictly confidential and will not be shared with anyone else.
How to File a Springfree Trampoline Warranty Claim
Warranty Claim Process
- Step 1: Submit Warranty Claim – You should do this online. This will be the quickest way to submit your warranty claim.
- Step 2: Provide Additional Documentation (if required) – This could include your trampoline’s model number, serial number, date and place of purchase and/or a scan of your purchase receipt. Also, any pictures you have of the damaged part(s) can be included.
- Step 3: Warranty Claim Reviewed by Springfree Team.
- Step 4: Final Claim Results to Customer.
Warranty claims typically take 3-5 days to process and the results will be relayed to you via email. If a part is covered under warranty, you don’t need to take any additional action: We will ship you the part.
If a damaged part is not covered under warranty, you will receive an estimate for a replacement part that you can call us to order.
If you have any questions about making a warranty claim, please contact our Customer Care team (1 877-586-7723).
Can Springfree Trampoline’s Warranty Be Transferred?
Some Springfree customers have questions regarding the Springfree Trampoline warranty transfer process. Here is the answer, straight from our Warranty Policy:
“For a period of up to 3 years post-purchase, the original purchaser who purchased from an authorized Springfree seller may transfer this limited warranty to another person. The original Springfree purchaser will need to contact their nearest Springfree Trampoline office to authorize this transfer. This warranty does not cover Springfree Trampoline Accessories.”
So, let’s say you bought a trampoline from the original owner after two years and the owner transferred the warranty to you. That means you would have eight years left on the 10-year warranty.
Currently, we are the only trampoline brand to offer a transferable warranty. It’s because Springfree Trampolines last for 10+ years and are often passed along to a second or third family to enjoy!
FAQ’s: Springfree Trampoline Warranty
To make sure we’ve covered everything, here are some answers to frequently asked questions about Springfree’s warranty, and trampoline warranties in general.
1. Do Trampolines Have Warranties?
Yes, most trampolines have warranties. However, they will vary significantly in duration, which parts are covered and how to file a claim. Typically, trampoline warranties will not cover wear and tear or damage caused by misuse or bad weather.
2. How Long Does a Springfree Trampoline Last?
Springfree Trampolines are built to last for at least 10 years with minimal maintenance issues under reasonable use. Oftentimes, they will last for longer than 10 years if it’s well-maintained.
3. Can Springfree Trampolines Be Repaired?
Yes, your Springfree Trampoline can be repaired, either by yourself or by professionals. If you need to order a Springfree Trampoline replacement part, please call us to order your part (1 877-586-7723).
4. What Trampoline Has the Best Warranty?
Springfree Trampoline has the best standard warranty because it covers ALL parts of the trampoline for a full 10 years. Other brands, like Jumpflex, also have a 10-year warranty, but only for the frame. Other parts have a shorter warranty.
However, Jumpflex does offer a lifetime warranty for their trampolines on all parts for an extra price ($59). It will be only offered for a limited time, however, according to their website.
5. How Many Years Should a Trampoline Last?
A typical trampoline should last around 3-8 years. Cheap trampolines will usually last only 1-3 years before needing to replace parts. High-quality trampolines, like Springfree Trampolines, last for up to 10+ years.
Springfree Trampoline Maintenance Tips
Although Springfree Trampolines should last for 10 years without needing much maintenance, there are actions you can take to make sure that stays true. Here are six trampoline maintenance tips to follow:
Tip #1: Make sure your trampoline is properly installed. FOLLOW INSTRUCTIONS to a tee.
Tip #2: Clean your trampoline 1-2x a month (read our trampoline cleaning tips to learn how!)
Tip #3: Store it in a safe and secure area when the weather gets bad.
Tip #5: Set trampoline rules. (For ex: One jumper at a time rule, no wrestling, etc.) and expectations for following them.
Tip #6: Replace trampoline parts when you notice them failing. Do a regular “Health-Check” for your trampoline to assess issues.
Have Any Other Questions About Springfree Trampoline’s Warranty?
Now that you know all that you need to know about the Springfree Trampoline warranty, you can take the necessary actions for your trampoline.
Reach out to us if you have any further questions about the Springfree Trampoline warranty and one of our representatives will be there to help!