Customer service was excellent, prompt shipping. If you lodge order online, make sure you call to follow up - we left it for a few days and thought they were shipping the next day but was wrong. Though once called up, it was shipped straightaway. Well packed and all materials are of high quality, nothing like the cheap trampolines out there! I highly recommend installation - the frame assembly was easy as but from rod insertion to pulling up the net so it all actually sits up on mat were definitely a struggle - nothing like the video at all in our case. A month later I still can't have the net up, 4 males have tried to pull it up with no avail! Overall this is a perfect trampoline for us, never look back, also happy with the size..would have been disappointed if I didn't follow my gut feeling. The kids are loving it, so do I - love love it!