Great trampoline - poor after sales

Posted on:
Jul 27, 2014
Name: 
Belinda
City, Province/State: 
Brisbane
Country: 
AUSTRALIA
Where did you find out about Springfree?: 
Word of Mouth
Safety: 
5
Bounce: 
5
Quality: 
5
Overall: 
2
Review: 

We love the new trampoline however were disappointed that when returning the Anchors (installer advised that they weren't necessary) for a credit we were charged $20 for freight (one way - as we had already paid the return freight) when the whole delivery of many many boxes including basket ball hoop was only $80. The box returned was a very small box. Taints the whole experience and not negotiable on their behalf.

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