Great after sales service!!

Name: 
Roc Bubel
City, Province/State: 
Delta, BC
Country: 
CANADA
Product you want to review: 
Compact Round Trampoline
Safety: 
5
Bounce: 
3
Quality: 
5
Overall: 
5
Review: 

A true sign of a great product and company is what happens when you need after sales service and support. We have been thrilled with our tramp since day one but last year required replacing some of the rod sleeves that had become cracked exposing the flex rods. I called up Springfree and received very courteous first class service and prompt replacement parts. While I was replacing the sleeves I noticed that some of the c-clips were brittle and breaking and required replacement in order to keep the tramp safe. Once again I contacted SF and received an email back the next day that the parts are on the way. These tramps are not cheap but worth every penny. I have friends that have purchased other brands and end up throwing them out in two years. I power washed mine and replaced the sleeves and it looks showroom new again. My only criticism is that ours is an older model and I see now on the website that the new ones are higher off the ground. I wish ours was. As my kids have gotten older and heaver they can bottom out and that does concern me. A friend of mine that owns the same one actually dug a pit under his to prevent his kids from injury. I may have to do the same or consider replacing the parts on the frame if that is possible. My thanks to Shannon and the folks at Springfree for the great support!!