Customer Reviews

See only Overall rating of: 5 stars, 4 stars, 3 stars, 2 stars, 1 star
Medium Oval Trampoline
Overall
4
Bounce
5
Safety
5
Quality
4

Usage comment - O77

Jonathan Trépanier, Quebec, CANADA
Sep 24, 2013

A great trampoline design although it did have a rod holder break after only one month. But for safety and fun for the kids, it's up there.


Comment posted on 18 Oct, 2013:

After one month of jumping? I hope you were able to get your replacement part by calling Customer Service. It certainly shouldn't be breaking with use. PLease update me if you can :) -Jasmine

Medium Oval Trampoline
Overall
4
Bounce
5
Safety
5
Quality
4

Extraordinary Customer Service

Steven Strang, Okotoks, Alberta, CANADA
Sep 16, 2013

We purchased the O77 model (the medium oval) in June of 2012 for our 6-year old son. Since then it has gotten use every possible day it could have. A great trampoline - the net along with the rods being under the trampoline means it is very safe and provides ease of mind for parents! In July of 2013 one of the rod holders snapped in half. I contacted customer service (Maureen, she is OUTSTANDING!) and they proceeded to send me 3 replacement rod holders free of charge. I also mentioned the stitching on the mat was loose and because I registered my trampoline, it was covered under the 2 year warranty of the mat. Again, the Customer Service from Maureen and Springfree Trampoline was beyond exceptional - they are what the example of legendary customer service should be. I would recommend this product not only because it is a fantastic trampoline, but because their customer service is fantastic!


Jumbo Square Trampoline
Overall
4
Bounce
5
Safety
5
Quality
5

S155

Theresa Herup, Minden, NV 89423, UNITED STATES
Aug 09, 2013

My only complaint is that they should warn people it is best to have TWO strong men for the set up. Attaching the tension rods to the mat gets very difficult and requires a LOT of strength as does pulling the net up and over the bars so you can raise it in the air. Otherwise, AWESOME product and well worth the money!! Our children have asked for a trampoline for the last 18 years with our oldest being 21. Now our youngest who is 11 and our middle child who is 15 finally have a SAFER option and Mom and Dad felt confident enough in your product to say YES!! Thank You Springfree Trampolines!


Comment posted on 12 Aug, 2013:

Thanks for your comment Theresa! Glad you're enjoying the Springfree. We don't distinguish between men and women because we've had many women successfully put it together without men (we've also had men have trouble)! Inserting the rods is no easy task though but we've found the proper technique (shown in the video) outweighs sheer muscle. Happy bouncing!

Medium Oval Trampoline
Overall
4
Bounce
4
Safety
5
Quality
5

077

Jo Daly, Auckland, NEW ZEALAND
Aug 09, 2013

I have been delighted to work with a company like yours. The staff have been very friendly and easy to communicate with. An order placed on Tuesday afternoon resulted with a installed trampoline by Friday mid day. Wow that is fast efficient work. Thank You


Jumbo Square Trampoline
Overall
4
Bounce
4
Safety
4
Quality
4

Better than Spring Trampoline that we had before.

SUnday, Calgary Ab, T2Y5H4, CANADA
Jul 25, 2013

For the last weeks its being grate jumping on it.


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