Customer Reviews

See only Overall rating of: 5 stars, 4 stars, 3 stars, 2 stars, 1 star
Medium Oval Trampoline
Overall
4
Bounce
3
Safety
4
Quality
5

Assembly instructions need improvement

James Taylor, Tawonga south, Victoria, AUSTRALIA
Dec 30, 2014

Assembly video for Australia was very hard to follow, and didn't accurately reflect the markings on the product we purchased. I would suggest that the instructional video be simplified to more easily reflect the assembly steps. It would also help to see the instructional video as one long video rather than a series of QR code links. These make the process seem disjointed and difficult to understand.


Large Square Trampoline
Overall
4
Bounce
4
Safety
4
Quality
4

Great Trampoline !!

Jerome, Blaxland, NSW, AUSTRALIA
Dec 22, 2014

Set up trampoline myself and was not too hard. The look, feel, quality and bounce is great and the kids love it.



Overall
4
Bounce
5
Safety
5
Quality
3

Kids love it

Leah, Elliminyt, Victoria, AUSTRALIA
Nov 27, 2014

We have had our springfree trampoline for 5 years. After 4 years the stitching on the mat disintegrated and came apart beyond repair. Expensive to replace. Huge hassle to remove old mat and attach new one. Kids are happy again but don't know if I will replace it next time.



Overall
4
Bounce
4
Safety
4
Quality
4

Happy customer to be

kim , nsw, AUSTRIA
Nov 26, 2014

Am extremely happy with the service I've received through your company. In particular, Pam at your Queensland office. I misjudged our garden space and have been well looked after throughout the process of getting someone back out here to build our tramp on a better surface.
I appreciate the commitment to both safety and customer service.
Thanks Pam and Team.



Overall
4
Bounce
4
Safety
4
Quality
2

Watch the fibreglass rods after about 5-7 years

Vanessa, Brisbane, Queensland, AUSTRALIA
Nov 18, 2014

Everything has been great with our Springfree - the kids have loved it. We have had it for about 7 years now but after 5 years the kids have gotten shards of fibreglass in their hands when they touch the rods and these are hard to remove and give them rashes. Not made for harsh Aussie conditions after 5 years, but great product up to then.


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