Customer Reviews

See only Overall rating of: 5 stars, 4 stars, 3 stars, 2 stars, 1 star

Overall
4
Bounce
4
Safety
5
Quality
4

Excellent Customer Service

Greg Paull, Grande Prairie, Alberta, CANADA
Nov 17, 2012

I contacted Springfree by email to request a new buckle that was broken on the cover that we had just bought for our jumbo square trampoline. All I wanted was a new buckle, but they sent us a whole new cover! All they asked for in return was a photo of the broken buckle. On top of that the customer service was fast and friendly. Great stuff and a refreshing change.

Thank you Springfree!


Jumbo Square Trampoline
Overall
4
Bounce
3
Safety
5
Quality
5

Great product. Lots of fun.

C, Alexandria, UNITED STATES
Nov 15, 2012

Great tramp. Christmas present last year and the boys still enjoy it. Sporadically however. Good bounce, lots of space, and safe to jump in. Just beware about insurance. Trampolines are considered a nuisance and we were requested to build a fence around the yard. however due to the safety design of the tramp and the fact I actually do lock up the zipper entrance changed their mind about it. Entry ladder and larger zipper loops to accomadate a larger lock would be some suggestions for improvement.


Compact Round Trampoline
Overall
4
Bounce
5
Safety
5
Quality
4

Instructions need refining

Phil, Brisbane, QLD, AUSTRALIA
Nov 09, 2012

The springfree trampolines are no doubt the safest unit on the market. I only have one gripe and that is the setup instructions that came with the trampoline................useless, completely useless.

I can prove this in two key areas of the setup process.

Step 3 on the printed brochure has the user instructed to assemble the frame in the upright position using two people. The web version PDF instructs to assemble upside down and two frame sections at a time. The inverted method is much easier and allows a better alignment of the two hemispheres when finally joined.

Step 5 on the printed brochuer and the setup video is poorly explained. BUT when you refer to the older PDF the illustrations clearly show the process with the simple drawings. Comments on the video, "throw the other end of the net into the middle" only confuse.

You have a great product and you have gone to considerable effort with the video support and brochures, but it still doesn't quite work. Perhaps to much emphasis on gloss and not the content.


Medium Oval Trampoline
Overall
4
Bounce
4
Safety
3
Quality
4

family fun

Nicky Way, MUDGEE, AUSTRALIA
Nov 08, 2012

We got the trampoline for our son's third birthday. He loves it and we love being a kid again on it with him.


Large Oval Trampoline
Overall
4
Bounce
5
Safety
4
Quality
4

Top net won't stay put

Adam Nolan, Lebanon OH, UNITED STATES
Jul 11, 2011

Good Trampoline - glad I spent a bit extra. I could have saved time on installation had I paid attention to the instructions - but after I know what I was doing. it went together smoothly - albeit with a bit of elbow grease... After two years of use - my only major complaint is that I periodically need to get the ladder out to re-insert the ball ends of the fiberglass rods holding the safety net. With a family of very active jumpers these have a tendency to pull loose. My neighbors have the round tramp, and don't seem to have this problem - so It seems to be isolated to the oval.


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