Springfree Trampoline Reviews

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Overall
4
Bounce
3
Safety
5
Quality
3

Customer Service goes beyond warranty

Mike Sealock, Winchester, VA, UNITED STATES
Jul 15, 2015

Got a Spring Free trampoline 3 years ago and the mat just got a hole in it. The warranty expires after 2 years. I called customer service to complain and they stepped up and sent me a new mat even though mine was out of warranty... Now that's what I call GREAT customer service. Not too happy that the mat wore out, but with customer service like that I can't complain.



Overall
4
Bounce
5
Safety
5
Quality
2

Great safety and fun, poor net durability

Tash, Shenton Park, AUSTRALIA
May 01, 2015

It is fantastic that this trampoline is so safe and my kids have loved it. I'd like to see a big improvement in the net quality though. We only ever use the trampoline as suggested - i.e one at a time, but still we've have 4 net holes within 18 months. When I called Springfree they said it's due to the child bumping into the netting, which I'm sure it is, but even with the best of intentions with a product like a trampoline the jumper will still hit the net reasonably frequently. I'd like to see the net reworked to be able to withstand more of this as it's going to be very expensive (replacing) or time-consuming (sewing) dealing with the holes.


Comment posted on 07 Jul, 2015:

Hi Tash 

Our nets are designed to be bounced into regulalry. If there is wear and tear on them, our team can have a look at the damage and see if it can be repaired. 

Likewise we do offer an extended warranty on our products if you register your purchase with us 


Overall
4
Bounce
3
Safety
4
Quality
4

Great trampoline - but you will need to buy a new one

rednip, auckland, NEW ZEALAND
Feb 27, 2015

Great trampoline, and the kids have enjoyed playing on it a lot.

However it rusts really badly, and ours has completely fallen apart due to rust.

So if you want to buy this trampoline, check out the length of the warranty - you will probably need to plan on buying a replacement in a few years time.



Overall
4
Bounce
4
Safety
4
Quality
4

Awesome Stuff

Kris Sheath, Auckland, NEW ZEALAND
Feb 25, 2015

We purchased the R79 last week and we decided to opt for the delivery and installation. Initially a bit unsure of the cost of the product and how quickly it was going to be delivered and installed. But within the week as promised the trampoline was delivered installed and my 3 year old is thrilled. Great communication by all parties to get it all to our house.. We did a fair bit of research on different types of trampolines and after seeing this product on line and a demonstrator model at a local location (listed on the website for convenience). We have no complaints and despite the initial costs we would not hesitate to recommend this product to anyone. Great job guys!


Compact Round Trampoline
Overall
4
Bounce
4
Safety
5
Quality
5

Small enhancement for small people

Richard Barry\, Newport, AUSTRALIA
Feb 23, 2015

Overall it has been a great experience with springfree, the only thing I would suggest in future designs is a more friendly ladder for the smaller kids such as my 2 year old daughter. At the moment she struggles to get into the tramp due to the distance from the mide step onto the mat. Would be great if there was another step level. Not a game breaker as she grows up.


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