Customer Reviews

See only Overall rating of: 5 stars, 4 stars, 3 stars, 2 stars, 1 star
Large Oval Trampoline
Overall
3
Bounce
5
Safety
5
Quality
5

My New Springfree

Caroline McCulloch, Hampshire, UNITED KINGDOM
Jul 15, 2014

Love the trampoline however assembly is extremely difficult and not as simplistic as the videos would suggest.



Overall
3
Bounce
5
Safety
5
Quality
2

"it only takes 2 hours to set up"

Graham , Toronto, CANADA
Jun 07, 2014

My family recently purchased this trampoline and were told it took 2 hours to set up. After countless hours of work we were still unable to get it together. The rods are extremely difficult to get on even with the plan, and the safety net continuously got stuck around the main bar making it very difficult to pull up. If you decide to get this trampoline I would highly recommend getting it set up by them. It will save you a lot of sweat and tears!


Comment posted on 26 Jun, 2014:

Thanks for reviewing your new Springfree Trampoline, Graham! We definitely do encourage our professional installation, but have a few YouTube videos with some tips & tricks to make the install go a little smoother. 

- Amanda

Large Square Trampoline
Overall
3
Bounce
4
Safety
4
Quality
3

Kids Love The Trampoline

Joelle Carlson, Saskatchewan, CANADA
May 24, 2014

This was a huge investment for our family. I was pleased with the continued interest that my kids have in the trampoline. My biggest concern was when we went to set back up the trampoline from winter storage, that there were 4 rod holders that were broken when we tried to install the mat rods. When I spoke to the springfree customer service representative, it was explained to me that this is a manufacture defect. It is possible that there was a bubble in the plastic when it was made, thus causing the rod holder to be weak and break. I was told to submit a warrenty claim, and will do so as well. I really hope that more rod holders will not continue to break. My two kids are little, and there is never ever an issue with over-weight on this trampoline. I was disapointed with this discovery of the broken rod holders after only a short amount of use last year. I really hope that more rod holders will not continue to break. Thank you.



Overall
3
Bounce
3
Safety
4
Quality
4

Should include extra parts - IKEA does!

Jonathan Hill, Spruce Grove, AB, CANADA
Apr 19, 2014

Labour intensive assembly. I can tell it is very well-engineered and safe, however it am disappointed that one of the mat rod holders literally snapped in two. Design flaw or manufacturer defect? There should really be a couple extra rods and holders included, just in case. I am glad this happened during assembly and not while someone was bouncing on it. I do recommend this product, but I do not think it should be at the customer's expense when a part fails. Other companies (ReboundAir) offer "lifetime" warranties on springs, mat,etc.


Jumbo Square Trampoline
Overall
3
Bounce
4
Safety
4
Quality
4

Quality and Assembly Review

J Gilbert, Chattanooga TN, UNITED STATES
Jan 18, 2014

My comments concern (1) quality of product; and (2) assembly.

I have four kids, ages 11, 11, 10, and 5.

On quality, the product is outstanding. My kids love the trampoline and, as a parent, I feel much safer with this trampoline than with its competitors. It is clearly thoughtfully made and sturdy which I appreciate. It is worth the money.

Assembly, however, is another matter altogether. I am 6'5", 240 lbs. I used the assembly video on my Ipad along with the written instructions. My father assisted. Even with the proper technique (using weight and correct hand position), the rods can be very difficult to bend into place. I was thoroughly exhausted when the last one snapped into place. After all the white rods were in place, I discovered the netting was inside the trampoline, not outside (because the video says to throw it "into the space in the middle" which I carefully did, after hearing this "is the most complicated part."). That error meant I had to DISSASEMBLE every rod, fix the netting, and then reassemble every rod. It was 4 hours by this point and I could not continue physically.

The next morning, I fixed the netting and re-did the rods, but one of the black mat rod holders literally snapped in two from the pressure. So, I ordered a new mat rod holder from the company ($14.00) and finally finished the trampoline assembly.

I want this review to be balanced, not one written in frustration. So I am writing this a month after assembly. In sum, the product is excellent--my kids love it (and so do their friends). But I would seriously recommend an assembler and, if you do it yourself, you must have considerable strength (and patience).


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