Delivery response pooPeita Small, Goulburn / NSW, AUSTRALIA
Oct 24, 2014
It is at the end of 10 business days (Friday) and I still do not have my spare parts (very small parts) that I ordered on 13 October. It did not leave your warehouse until 7 days later on 20th which is a very poor response time. Now it will be about 2 1/2wks before the kids can use the trampoline. I expect this delivery response from overseas, not a company in Australia. Was given a fake 'sorry' when I phoned up and then wanted to put all the blame on Australia Post. After payment, you don't jump to help people.
Great trampoline - poor after salesBelinda, Brisbane, AUSTRALIA
Jul 27, 2014
We love the new trampoline however were disappointed that when returning the Anchors (installer advised that they weren't necessary) for a credit we were charged $20 for freight (one way - as we had already paid the return freight) when the whole delivery of many many boxes including basket ball hoop was only $80. The box returned was a very small box. Taints the whole experience and not negotiable on their behalf.
Don't trust online install estimatesArnold van Ginkel, Burlington, Ontario, CANADA
Jul 08, 2014
Please be aware the online installation tool in not accurate I entered postal code for Burlington Ontario and it stated I was eligible for a $299 flat fee installation. I called to book an install and they stated it was $399. I suggest you call before you make your purchase.
I opted not to go with the install.
Returns policyTom Wolodzko, Brisbane, AUSTRALIA
Feb 13, 2014
Great product. However not impressed with the returns policy. As I just found out today Springfree does not have one. I wanted to return ground anchors which are unsuitable because they are plastic and not strong enough to go into soil underneath the trampoline. It would have been nice to know prior to the purchase that returns are not possible. I did a search on the website and did not find any references to the lack of returns policy there either.