Customer Reviews

See only Overall rating of: 5 stars, 4 stars, 3 stars, 2 stars, 1 star
Medium Oval Trampoline
Overall
1
Bounce
4
Safety
1
Quality
1

Not happy

Monika Nowak, Toronto, CANADA
Jun 20, 2014

We got the trampoline for our kids in May.
Took half a day to install.
One spoke kept popping out, I sent an email to your company and no one responded.
Spoke came out again today, and when we tried to fix the plastic joint was broken (?).


Comment posted on 25 Jun, 2014:

Hi Monika,

Fortunately, a broken cleat is an easy fix and our customer care team will walk you through the replacement process. A broken cleat can occur when a mat rod is not entirely seated in the black socket – it can get caught on the edge of the socket and the tension and pressure can cause a breakage.
 
You can take out the few rods surrounding the area of the broken cleats and continue to use the trampoline in the meantime while we lodge the warranty claim (under the two year mat warranty policy). A couple missing mat rods will not affect the integrity or safety of the trampoline. As a side note, please remove the mat rod from the frame so that it does not put undue pressure on the net.
 
Hope this helps and please don't hesitate to ask us any other questions!
 
- Amanda, Springfree Trampoline Community Manager
 

Overall
1
Bounce
1
Safety
1
Quality
1

Terrible

Leah Mardson, Georgia , OHIO, UNITED STATES
Nov 03, 2013

Terrible !!!!! Not bouncy at all and just way to annoying. I have 4 kids and they literally one jump on this so i bought them the biggest one and they love it. THey get so much excercise its insane. DONT BUY THIS ONE BUY THE LARGE SQUARE OR JUMBO SQUARE !!!!!(:


Comment posted on 04 Nov, 2013:

Hi Leah, the Compact Round is really only recommended for little jumpers as they begin. There is only one "sweet spot" on the compact round since it's so small. That's why you felt such a difference in bounce. The square trampoline you mentioned as much better had 5 sweet spots! 

I'm glad you're enjoying your new Springfree though. Thanks for the feedback! 

Jasmine
Springfree Trampoline

Overall
1
Bounce
5
Safety
5
Quality
1

Mr

Bruce, Fredericton, New Brunswick, CANADA
May 05, 2013

My star rating needs an explaination. The 5 stars for safety and bounce are based on what I hope will be a great Sprinfree experience. I rated the quality and overall with just one star because I have yet to be able to use it. It is an R79 and it will not go together. At this time one of the sockets in the mat is broken making the trampoline impossible to finish. The frame is most likely incorrectly manufactured or bent. I am currently preparing a warrent claim and I'm confident that Dr Keith will help soon. If possibleo nce this is resolved I look forward to returning to the site and updating my review with my experience.


Our Awards
  •  

    2014 Reddot
    Best of the best

  •  

    2013 Toyology
    Awards

  •  

    2013 Choice
    Recommended

  •  

    2011 Kidspot
    Best Of Award