For Owners

 

Installation

Springfree™ Trampoline is supplied in flat pack boxes and is designed to be self assembled (we recommend 2 people working together to make it simpler). Your Springfree™ Trampoline comes with a comprehensive installation manual with easy to follow, step by step instructions. You can also view our tips and videos.

Installation

Spare Parts

Your Springfree™ Trampoline is designed to be robust and strong. As with any product installed outdoors, natural accidents, pets or even the kids can damage play items. We supply spare parts for all Springfree™ Trampoline models.

Spare parts do incur an additional freight charge. Please contact customer support through our contact page to place your order.

Spare Parts

Warranty Coverage

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

Full details of your product warranty can also be downloaded here.

Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at 1877 JUMP SAFE (1877 586 7723).


Warranty Registration

DOUBLE your warranty by registering your Springfree™ Trampoline!

Component

Basic Warranty

Registered Warranty

Frame

4 years

8 years

Mat

1 year

2 years

Rods

1 year

2 years

Net

1 year

2 years

Register your warranty


Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the claim form from the link below.

Should you have any question about making a claim, please reach out to our customer care team at 1877 JUMP SAFE (1877 586 7723).

Claim your warranty

Warranty

Delivery Query

Springfree™ Trampoline ships within the continental USA within 7 - 10 days.

You will receive delivery details within 2 business days from the date you received your fully paid invoice. Your delivery notification will outline your delivery status and advise of your delivery schedule; at this point you can contact the freight forwarder directly with any special request.

If you have not been contacted within these time schedules and you have yet to receive delivery information please call 1877 JUMP SAFE (1877 586 7723) and speak with our Customer Care Officer who will be able to assist you. For fast assistance, we ask that you have your invoice number on hand to quote.

Delivery
Our Awards
  •  

    2014 Reddot
    Best of the best

  •  

    2013 Toyology
    Awards

  •  

    2013 Choice
    Recommended

  •  

    2011 Kidspot
    Best Of Award