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If you’ve ever had an inquiry about your Springfree over the phone, chat or e-mail, this is probably the girl you’ve talked to! Meet our Customer Service Specialist, Shannon.
Introduce yourself. My name is Shannon, and I am 22 years old. I recently graduated from university with a Bachelor of Arts – major in French, and minor in Law.
How long have you been working at Springfree Trampoline? I have been working at Springfree for a year and a half as a Customer Service Specialist at the Markham, Ontario office.
What’s your job title and what does your job entail? As a Customer Service Specialist, I speak to all prospective customers and current owners in regards to their Springfree Trampoline. I chat online with our customers, I respond to all customer inquiries, and I am a member of our warranty team. In addition, I work as a translator and bilingual representative for our French-speaking owners.
What has been a highlight of your time working here? Working at events and meeting our customers face to face! The Home Show was a great way to connect with our prospective and current owners.
What do you like most about your job? I love assisting fellow Springfree family members with the entire purchase process – from deciding which model would work best for their family, to arranging for the trampoline to be shipped as a surprise birthday present, and finally… to seeing photos of the children bouncing away post-installation.
What do you like most about the company? I love how our company promotes safety and wellness in such an exciting way. Our team is so loyal and passionate about their jobs… it isn’t hard to go into work every day, I look forward to it!
What’s a funny/unique fact about yourself? I used to be a professional hip hop dancer…ha! Oh and I was also in the movie Mean Girls.
What’s your favourite Springfree Trampoline model to bounce on? My favourite Springfree model has got to be the S113 Large Square – I often go for a bounce during my lunch breaks
What’s the first thing that comes to mind when you think of Springfree Trampolines? Safety, quality and FUN…I could go on and on!
What did you think about when you first jumped on a Springfree? I was about 13 years old when I first jumped on a Springfree Trampoline and I immediately wanted one in my backyard. I have been a loyal fan of the Springfree brand ever since!
Sadly, Shannon will be leaving the Springfree family soon to head to France for a job opportunity. We will all miss her!